Customer Support Executive
New
C
clearer.ioECommerce
Work from anywhere in Vietnam, 3:00 PM – 12:00 AM (Vietnam time)Full-Time
Salary not disclosed
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Job Details
- Languages
- Fluency in English (both written & spoken)
- Required Skills
- Problem SolvingMultitaskingCustomer support
Requirements
- Fluency in English (both written & spoken)
- Effective communication skills in both written and spoken formats
- Proven multitasking ability to handle multiple tasks efficiently
- Logical thinking and problem-solving skills
- Strong customer experience orientation with a desire to exceed expectations
- Self-motivation and a collaborative team spirit
- Eagerness to learn and thrive in a team environment
Responsibilities
- Efficiently responding to inquiries via live chat
- Taking full ownership of customer inquiries from the initial chat to diagnosing problems and providing updates throughout the process
- Escalating complex issues to senior team members (product specialists) and developers by logging support tickets and follow up
- Creating accurate instant set-ups via live chat, sharing articles and creating snippets
- Enhancing our support centres by identifying when articles need updating and reporting back to your lead
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