Operations and Merchant Support Associate

CookUnityFood, Marketplace, Subscriptions

Work remotely: design the life that you wantFull-TimeMiddle

SalaryGet paid in USD

Apply NowOpens the employer's application page

Job Details

Experience: 2+ years in operations, customer support, account management, or a similar role
Required Skills: Project ManagementData AnalysisAccount ManagementCustomer supportSlack

2+ years of experience in operations, customer support, or account management at a startup or high-growth company.
Strong communication skills with the ability to build trust with diverse stakeholders.
Exceptional attention to detail and ability to manage multiple moving pieces simultaneously.
Ability to remain calm and exercise good judgment under pressure.
Proactive builder mindset focused on process improvement and documentation.
Proficiency in tools such as Linear, Slack, Gmail, Retool, and AI tools.
Strong sense of ownership and follow-through on all tasks.
Experience in food, restaurants, delivery logistics, or e-commerce is a plus.
Experience working with freelance or creative vendors is preferred.
Familiarity with CX workflows and internal ops dashboards is a plus.

Run smooth merchant cycles by managing the operating calendar from menu deadlines to delivery.
Act as the primary partner for restaurants regarding cycle status, promos, and day-to-day operations.
Monitor dispatch, delivery, fulfillment, and payouts to proactively address issues.
Create and maintain SOPs, checklists, and runbooks to improve operational reliability.
Triage and resolve customer support requests while identifying patterns for product improvement.
Coordinate storefront updates, packaging, and launch asset design.
Collaborate with product and engineering to test features and push for fixes based on feedback.
Contribute to weekly leadership reporting regarding operational metrics and health.

View Full Description & ApplyYou'll be redirected to the employer's site