Operations and Merchant Support Associate
C
CookUnityFood Tech / Marketplace
Latam (Remote), Standard business hours with occasional evening or early-morning attention for time-sensitive issues.Full-TimeMiddle
SalaryGet paid in USD
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Job Details
- Experience
- 2+ years
- Required Skills
- Account ManagementProcess improvementCustomer supportSlack
Requirements
- 2+ years of experience in operations, customer support, account management, or a similar role.
- Experience in a startup, marketplace, restaurant, delivery, subscription, or high-growth company.
- Strong communication skills with the ability to build trust.
- High attention to detail with the ability to manage multiple moving pieces.
- Ability to remain calm and exercise good judgment under pressure.
- Builder mindset focused on process improvement and efficiency.
- Proficiency in tools such as Linear, Slack, Gmail, Retool, and AI-enabled productivity tools.
- Strong ownership and follow-through on tasks.
Responsibilities
- Own the operating calendar from menu deadlines to delivery windows for merchant cycles.
- Serve as the primary partner for restaurants regarding status, promos, and day-to-day fulfillment questions.
- Monitor dispatch, delivery, and payment details to mitigate operational issues.
- Develop and document operating playbooks, checklists, and SOPs.
- Triage and resolve incoming customer support requests.
- Coordinate design and launch assets for merchant storefronts.
- Partner with product and engineering teams to provide feedback and test new operational features.
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