Customer Operations Associate
New
J
JobGetHR Technology
Canada, Multiple time zonesFull-TimeEntry
SalaryCAD 55000 - 65000 / year
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Job Details
- Experience
- 0-3 years
- Required Skills
- Project ManagementSQLData AnalysisMicrosoft ExcelCustomer SuccessGoogle Sheets
Requirements
- 0-3 years of experience in an operational, administrative, or customer-facing role (internships count).
- Self-starter mentality with a strong work ethic.
- Laser-focused attention to detail and precision in following processes.
- Comfortable working with data and spreadsheets (Excel or Google Sheets).
- Strong written and verbal communication skills.
- Ability to pick up new tools and systems quickly.
- Capable of managing repetitive, detail-heavy work under shifting priorities.
- SQL exposure is a plus.
- Startup experience is a plus.
- Project management experience is a plus.
Responsibilities
- Build and manage candidate pipelines to ensure optimal candidate volume and mix.
- Draft and send candidate outreach while monitoring performance metrics.
- Monitor customer product adoption data to maximize platform ROI.
- Analyze data to solve customer problems, identify trends, and inform business decisions.
- Maintain and update customer roles and settings within the RippleMatch platform.
- Collaborate with Customer Success Managers to provide strong ROI and address ad-hoc requests.
- Advocate for customer and candidate product improvements through feedback loops.
- Manage projects to advance account-specific and team-wide objectives.
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