Customer Support Manager
New
M
MyEdSpaceEducation Technology
Philippines, Pacific time zone GMT-7ContractManager
Salary$700/month plus up to $400 bonus
Apply NowOpens the employer's application page
Job Details
- Languages
- C1/C2 English proficiency
- Experience
- 2+ years of customer success/support experience
- Required Skills
- Customer supportCustomer Success
Requirements
- 2+ years of customer success/support experience, preferably in the UK or US market
- C1/C2 English proficiency
- Proven ability to manage multiple tasks and responsibilities in a remote work setting
- Reliable home office setup
- Computer with 8GB+ RAM
- Headset with mic
- Stable wired internet
Responsibilities
- Oversee the activation process for new users, ensuring a seamless introduction to our platform.
- Act as the primary point of contact for customer inquiries, resolving issues promptly to maintain high satisfaction levels.
- Collaborate with the sales team to support customer success and facilitate upsell activities, directly affecting the LTV of a customer.
- Monitor customer feedback and provide it to the team to implement changes that keep our customers happiest.
- Act as the voice of MyEdSpace, building trust with families and demonstrating how we can transform their children's educational outcomes.
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