Customer Support Specialist

New

ScaleSourceCustomer Support & Logistics

Philippines. Bogotá, Bogota, Colombia. Mexico City, Mexico City, Mexico. Nairobi, Nairobi County, Kenya. Pretoria, Gauteng, South Africa. Santo Domingo, Distrito Nacional, Dominican Republic, Monday–Friday, 9:00 AM–6:00 PM (PST, CST, or EST)Full-TimeMiddle

Salary1,250 - 1,500 USD per month

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Job Details

Languages: Fluent written and spoken English
Experience: 3+ years in customer-facing or admin support roles
Required Skills: SalesforceData entryCRMCustomer supportHubSpotGoogle WorkspaceZendesk

Requirements

3+ years of experience in customer-facing or administrative support roles.
Demonstrable experience handling 60+ customer interactions per day for 6+ consecutive months.
2+ years of experience using Zendesk, HubSpot, Salesforce, ServiceTitan, or similar CRM/help desk systems.
Fluent written and spoken English at a professional level.
Experience managing multiple communication channels simultaneously.
Proficiency with scheduling systems and appointment management.
Ability to follow documented Standard Operating Procedures (SOPs) precisely.
Strong organizational skills and ability to manage tasks across multiple locations.
Professional home office setup with reliable internet access.
Availability to work Monday–Friday, 9:00 AM–6:00 PM (PST, CST, or EST).
Willingness to complete a training assessment as part of the recruitment process.

Responsibilities

Manage inbound and outbound contacts across phone, email, SMS, and live chat channels.
Schedule, confirm, and reschedule appointments to ensure calendar accuracy.
Maintain clean CRM records with accurate notes, tags, and status updates.
Execute routine administrative tasks across multiple franchise locations.
Handle billing disputes and customer complaints following established SOPs.
Provide service recovery to resolve customer issues or missed service windows.

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