Client Success Manager
New
R
Remote Talent LATAMDigital Marketing
Mexico. Colombia. Nicaragua. Ecuador. Honduras. PanamaFull-TimeMiddle
SalaryAt least 2,500 USD per month
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Job Details
- Experience
- 2+ Years
- Required Skills
- Google AnalyticsSEOAccount ManagementDigital MarketingGoogle Workspace
Requirements
- 2+ years of client-facing experience in account management, client success, or client services, preferably within a digital marketing agency.
- Near-native written and spoken English skills.
- Ability to lead virtual meetings with U.S. small business owners.
- Comfort speaking about SEO mechanics and paid search (Google Ads) concepts.
- Strong attention to detail and an owner's mentality.
- Proficiency in Google Workspace and analytics dashboards.
- Experience using modern project management systems like ClickUp.
Responsibilities
- Serve as the primary, highly responsive point of contact for client communications across email, text, and virtual meetings.
- Record concise 5-to-7-minute monthly Loom videos analyzing Google Analytics, Search Console, Google Ads, and organic ranking trends.
- Triage incoming client requests, resolve operational roadblocks quickly, and manage task assignments seamlessly using ClickUp.
- Review campaign performance proactively to identify opportunities, presenting natural upsells and service expansions that align with client goals.
- Confidently advise clients and push back constructively when campaign directions stray from proven best practices.
- Maintain clear handoff documentation, project tracking, and feedback loops with internal operations and paid media teams.
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