- Serve as the main point of contact for assigned dental practice clients
- Lead client onboarding and ensure all required assets, access, approvals, and campaign details are collected on time
- Manage ongoing client communication through email, calls, Slack, CRM, and internal project management systems
- Schedule and lead client check-in calls to review campaign performance, lead quality, bookings, show rates, and next steps
- Work closely with media buyers, appointment setters, creatives, and operations to ensure campaigns are launched and managed properly
- Track client performance metrics and identify issues before they become client complaints
- Follow up consistently with clients to collect feedback, treatment updates, patient outcomes, revenue updates, testimonials, and case information
- Ensure clients understand campaign expectations, timelines, deliverables, and their role in successful outcomes
- Maintain detailed client notes, updates, call summaries, action items, and next steps in our CRM/project management systems
Project ManagementAccount ManagementReporting+2 more