Client Success Manager
D
Dental Media CorpDental Marketing
Mexico. Honduras. Colombia. Peru. El Salvador. Brazil, North American business hoursFull-TimeMiddle
SalaryCompetitive fixed monthly salary well above industry standards
Apply NowOpens the employer's application page
Job Details
- Languages
- English
- Experience
- 3+ years
- Required Skills
- Project ManagementAccount ManagementReportingLead GenerationCRM
Requirements
- Minimum 3+ years of proven client success, account management, customer success, or relationship management experience
- Clear spoken English that is easy to understand for North American clients
- Experience managing multiple client accounts at the same time
- Strong ability to communicate professionally with business owners, dental teams, and internal departments
- Experience leading client calls, presenting updates, and explaining performance in a simple, confident way
- Strong computer skills and experience using CRM, project management, reporting, or communication platforms
- Proven ability to stay organized, follow up consistently, and keep client accounts moving forward
- Ability to handle client concerns, difficult conversations, and urgent issues with professionalism
- Available to work during core North American business hours
Responsibilities
- Serve as the main point of contact for assigned dental practice clients
- Lead client onboarding and ensure all required assets, access, approvals, and campaign details are collected on time
- Manage ongoing client communication through email, calls, Slack, CRM, and internal project management systems
- Schedule and lead client check-in calls to review campaign performance, lead quality, bookings, show rates, and next steps
- Work closely with media buyers, appointment setters, creatives, and operations to ensure campaigns are launched and managed properly
- Track client performance metrics and identify issues before they become client complaints
- Follow up consistently with clients to collect feedback, treatment updates, patient outcomes, revenue updates, testimonials, and case information
- Ensure clients understand campaign expectations, timelines, deliverables, and their role in successful outcomes
- Maintain detailed client notes, updates, call summaries, action items, and next steps in our CRM/project management systems
View Full Description & ApplyYou'll be redirected to the employer's site
