Director, Trust, Safety & Policy Compliance
New
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The Trevor ProjectNon-profit, LGBTQ+
This role will be remote in the continental United States, Alaska, or Hawaii, Standard hours are 9:00AM ET to 6:00PM ET; must be available nights, weekends, and holidays for on-call duties.Full-TimeDirector
Salary110,000 - 140,000 USD per year
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Job Details
- Languages
- English
- Experience
- 10-15 years in Trust & Safety, operations management, or community moderation platforms
- Required Skills
- Operations ManagementQuality AssuranceChange Management
Requirements
- 10-15 years of experience in Trust & Safety, operations management, or community moderation platforms.
- Deep understanding of global platform compliance, digital safety standards, and robust SOP development.
- Proven track record of managing managers, overseeing complex team structures, and leading large-scale, 24/7/365 operations.
- Nuanced understanding of socio-technological safety challenges and online behavioral patterns associated with LGBTQ+ youth.
- Experience in change management, policy shifts, and platform feature updates.
- Demonstrated experience in high-level operational advisory capacity.
- Exceptional ability to produce high-quality reports and presentations with high speed.
- Proficiency in spoken and written English.
- Ability to serve as the ultimate on-call escalation point for a 24/7/365 environment.
- Experience evaluating, integrating, and optimizing automated content moderation systems.
- Ability to travel to team retreats and conferences.
Responsibilities
- Lead, develop, coach, and manage a team of direct reports to ensure strategic alignment and accountability.
- Direct 24/7/365 trust and safety operations, including scheduling, workload allocation, and live incident escalation management.
- Design and govern digital safety infrastructure, including standard operating procedures (SOPs), playbooks, and training modules.
- Deploy quality assurance frameworks and auditing workflows to ensure policy enforcement and decision accuracy.
- Act as the primary bridge between Crisis Intervention, Moderation, Legal, Communications, and Technology teams for platform governance.
- Partner with internal and external stakeholders to design and implement automated tooling, machine learning, and content-filtering technologies.
- Manage the full vendor contract lifecycle and safety tooling ecosystem.
- Own the creation of high-stakes executive reports, briefs, and data deliverables with fast turnaround times.
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