- Lead, develop, coach, and manage a team of direct reports to ensure strategic alignment and accountability.
- Direct 24/7/365 trust and safety operations, including scheduling, workload allocation, and live incident escalation management.
- Design and govern digital safety infrastructure, including standard operating procedures (SOPs), playbooks, and training modules.
- Deploy quality assurance frameworks and auditing workflows to ensure policy enforcement and decision accuracy.
- Act as the primary bridge between Crisis Intervention, Moderation, Legal, Communications, and Technology teams for platform governance.
- Partner with internal and external stakeholders to design and implement automated tooling, machine learning, and content-filtering technologies.
- Manage the full vendor contract lifecycle and safety tooling ecosystem.
- Own the creation of high-stakes executive reports, briefs, and data deliverables with fast turnaround times.
Operations ManagementQuality AssuranceChange Management