Solutions Engineer, Service Provider
New
J
JobgetherNetwork Intelligence
Remote-first work environment with flexibility across the EMEA region.Full-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 5+ years
- Required Skills
- PythonLinux
Requirements
- 5+ years of experience in a Solutions Engineering, Sales Engineering, Systems Engineering, Network Engineering, or similar technical customer-facing role.
- Must be located in the EMEA region.
- Excellent English communication skills, both written and verbal.
- Strong ability to conduct technical discussions with a wide range of audiences, from engineering teams and architects to senior executives.
- Solid experience working with networking technologies, including routers, Linux-based systems, and infrastructure environments.
- Strong understanding of network and application protocols such as NetFlow, SNMP, BGP, DNS, TCP/IP, and HTTP.
- Knowledge of network security concepts, including DDoS attacks and mitigation approaches.
- Ability to translate complex technical concepts into clear business value and customer outcomes.
- Strong problem-solving skills, customer focus, and a proactive approach to overcoming challenges.
- Experience with scripting languages such as Python, Bash, Ansible, or Perl is a plus.
- Familiarity with databases, SQL, open-source monitoring technologies, and public cloud platforms such as AWS, GCP, or Azure is advantageous.
- Experience working with service providers, carrier networks, cybersecurity, infrastructure monitoring, or high-growth technology companies is highly valued.
Responsibilities
- Manage the technical aspects of the customer journey, including product demonstrations, proof-of-concepts, technical evaluations, and solution validation.
- Partner with sales teams to support customer acquisition efforts, understand business challenges, and communicate the value of technical solutions.
- Respond to technical requests such as RFIs, RFPs, and RFQs, providing clear and compelling responses tailored to customer requirements.
- Build strong relationships with customers, acting as a trusted technical advisor throughout pre-sales and post-sales engagements.
- Gather customer feedback, identify product improvement opportunities, and collaborate with product teams to influence future development.
- Support customer success initiatives by helping clients adopt solutions, integrate with existing systems, and maximize platform value.
- Deliver technical presentations, demonstrations, and workshops for engineers, architects, and executive stakeholders.
- Collaborate with account teams to achieve business objectives and contribute to revenue growth.
- Represent the organization at industry events, conferences, and technical communities while staying informed on emerging technologies.
- Travel regularly to meet with customers and prospects, including onsite engagements when required.
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