Solutions Support Engineer, Weekend 2nd shift
New
W
WizCybersecurity
Remote - USA, Friday - Tuesday, 7pm - 4am ETFull-TimeMiddle
Salary$108,000 — $148,500 USD
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Job Details
- Experience
- 2+ years of hands-on, technical experience in customer support, technical support, system administration, or related customer-facing role; 1+ year experience with Cloud technologies
- Required Skills
- AWSPythonCloud ComputingGCPJavaJavascriptKubernetesAzureLinux
Requirements
- Bachelor's degree in Computer Science, Cybersecurity, Engineering, Mathematics, Information Systems, or equivalent industry experience
- 2+ years of hands-on, technical experience in customer support, technical support, system administration, or related role
- 1+ year of experience with Cloud technologies (AWS, Azure, GCP)
- Proficiency in reading or debugging code in Java, Python, Shell, JavaScript, or JSON
- Proficiency with command-line tools and Linux operating system environments
- Experience with Kubernetes, system virtualization, hybrid cloud computing, and cloud security systems
- Experience with cloud monitoring, logging, and storage
- Excellent organizational and project management skills
- Familiarity with security frameworks or tools
Responsibilities
- Responsible for technical customer support experience within the Wiz product
- Own, troubleshoot, and solve customer technical issues using collaboration, troubleshooting best practices, and transparency within and across teams
- Identify cases that require escalation (either technically or strategically)
- Create, maintain, and coordinate incident management requests to product or engineering
- Design and implement solutions that scale the support offering through automation
- Participate in on-call rotation for after-hours, holiday, and weekend support coverage
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