Virtual Front Desk Operator
New
S
ScaleSourceVeterinary Operations
Philippines. South Africa. Kenya. Colombia. Mexico, Reliable availability across morning (10AM–12PM) and evening (4PM–6PM) U.S. Central Time peak hoursFull-TimeMiddle
Salary1,000 - 1,500 USD per month
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Job Details
- Languages
- Native-level English fluency
- Experience
- 1–5 years
- Required Skills
- Customer serviceGoogle WorkspaceSlack
Requirements
- 1–5 years of customer-facing phone work experience (hospitality, dental/medical reception, or salon coordination preferred).
- Native-level English fluency with a warm, calm tone.
- Proven experience handling a Practice Management System (PMS), dialer, and SMS tool.
- Must pass a live call simulation including an emergency triage scenario.
- Reliable availability across morning (10AM–12PM) and evening (4PM–6PM) U.S. Central Time peak hours.
- Professional home office setup with reliable internet access.
- Tech-comfortable and capable of quickly learning new software.
- Willingness to complete a required training assessment during recruitment.
Responsibilities
- Manage clinic calendars end to end including triage, scheduling, and missed-call recovery.
- Identify and respond to 12 life-threatening red flags using established emergency triage protocols.
- Perform missed-call recovery for new leads within a 20-minute window.
- Maintain accurate, current client records and communication threads within Practice Management Systems (PMS), dialer, and SMS tools.
- Operate using an Owner Mindset, reporting weekly on metrics such as booking rates and recovery speed.
- Flag recurring complaints, scheduling gaps, and communication trends to clinic management.
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