Associate Director, Product Experience
New
J
JobgetherResearch & Development
Remote work opportunity available across the United States.Full-TimeSenior
Salary78,496 - 105,974 USD per year
Apply NowOpens the employer's application page
Job Details
- Experience
- 7+ years
- Required Skills
- SalesforceCRMData analyticsA/B testing
Requirements
- Bachelor’s degree in design, human-computer interaction, or a related field.
- 7+ years of experience in digital experience, product strategy, personalization, UX, or innovation-focused roles.
- Proven ability to shape user-facing products and end-to-end journeys beyond simple optimization efforts.
- Experience collaborating with CRM and marketing automation teams, including familiarity with platforms such as Salesforce.
- Strong understanding of segmentation, user signals, behavioral data, and personalization strategies.
- Experience defining KPIs, analyzing performance data, and translating insights into actionable product recommendations.
- Strong foundation in human-centered design, journey mapping, and experience strategy.
- Familiarity with experimentation frameworks and continuous improvement methodologies.
- Knowledge of accessibility standards, including WCAG, responsive design principles, and scalable content structures.
- Ability to work remotely with occasional travel requirements of up to 10%.
Responsibilities
- Own the optimization, testing, and quality assurance of core digital experiences, including landing pages, application journeys, and engagement tools.
- Identify experience gaps and improvement opportunities while ensuring alignment with UX standards and user-centered principles.
- Develop and execute A/B testing strategies, including defining hypotheses, creating experience variations, and measuring success criteria.
- Partner with product, engineering, marketing, and data teams to translate insights into implemented and measurable improvements.
- Analyze end-to-end user journeys across digital platforms, CRM channels, and engagement touchpoints to identify friction points and optimization opportunities.
- Develop personalization opportunities based on user behavior, intent signals, lifecycle stages, and engagement data.
- Leverage analytics, dashboards, and performance reporting to monitor experience health and recommend prioritized actions.
- Define and track UX and product performance metrics, KPIs, and success indicators in collaboration with UX leadership.
View Full Description & ApplyYou'll be redirected to the employer's site
