Principal Implementation Consultant
New
J
JobgetherSoftware Implementation
CanadaFull-TimePrincipal
Salary140,000 - 195,000 CAD per year
Apply NowOpens the employer's application page
Job Details
- Experience
- 12+ years
- Required Skills
- Project ManagementStakeholder managementSaaS
Requirements
- 12+ years of experience implementing enterprise software within SaaS, professional services, government technology, or similar environments.
- Proven experience independently managing complex, multi-phase implementations from discovery through deployment.
- Strong understanding of the full implementation lifecycle, including requirements gathering, solution design, configuration, testing, training, and post-launch support.
- Advanced skills in configuration, workflow design, and translating business needs into practical software solutions.
- Strong communication skills with the ability to explain complex concepts to technical and non-technical audiences.
- Excellent stakeholder management skills and experience building trusted customer relationships.
- Ability to analyze complex problems, identify root causes, and recommend effective solutions.
- Strong organizational skills with the ability to manage multiple priorities and projects.
- Experience improving processes, methodologies, and delivery practices through continuous improvement initiatives.
- Ability and willingness to travel within Canada and the United States approximately 30–40%.
Responsibilities
- Lead end-to-end implementation projects, including discovery, solution design, configuration, testing, training, and go-live activities.
- Translate complex customer requirements into scalable configuration solutions while balancing functionality, maintainability, and business objectives.
- Establish and maintain quality standards across implementation workstreams, documentation, configurations, and testing processes.
- Identify implementation risks, troubleshoot complex challenges, and drive effective resolutions with customers and internal teams.
- Manage project milestones, deliverables, priorities, and dependencies across multiple concurrent implementations.
- Support and guide other implementation consultants by sharing expertise and ensuring consistent delivery quality.
- Serve as a strategic customer partner by facilitating workshops, discussions, and decision-making sessions.
- Document implementation approaches, best practices, lessons learned, and reusable resources to strengthen team capabilities.
- Collaborate with Product, Engineering, and Customer Success teams to share insights and improve solutions.
- Contribute to the evolution of implementation methodologies, tools, templates, and operational processes.
View Full Description & ApplyYou'll be redirected to the employer's site
