- Manage team performance, coaching, mentoring, goals, and development plans.
- Participate in resourcing decisions and monitor utilization and operational metrics.
- Monitor client subscriptions and service plans, identify risks, and coordinate follow-up.
- Oversee time entry, timesheet approvals, billing information, and proformas.
- Coordinate team and client escalations, response plans, resources, and resolutions.
- Oversee support-client onboarding, administration, resource assignments, and team handoffs.
- Contribute to practice goals and initiatives to improve service quality, delivery consistency, capacity, automation, and efficiency.
- Qualify opportunities, shape solution approaches, contribute to estimates and scope, and identify opportunities to expand client value.
- Provide proactive project support and reactive break/fix support for Dynamics NAV and Business Central clients.
- Design and test custom solutions and integrations, coordinate with development resources, and communicate with clients throughout the solution lifecycle.
Microsoft DynamicsTeam management