- Serve as the primary point of contact for Strategic and Engaged client accounts.
- Build and maintain relationships with key stakeholders, including executive sponsors.
- Lead business reviews and strategic check-ins to assess performance, risks, and opportunities.
- Develop account plans aligned to client goals and Stoneridge capabilities.
- Drive cross-sell and upsell opportunities and maintain accountability for account revenue growth, retention, and expansion.
- Partner with Practice Leaders and Sales Executives to scope, position, and price new engagements.
- Coordinate deal execution, proposal development, and the transition of opportunities into active account management.
- Provide strategic oversight of delivery, project performance, risks, and resource alignment with Delivery and Support teams.
- Serve as an escalation point for client concerns and coordinate timely resolution.
- Maintain accurate client, activity, and opportunity data in CRM systems and coordinate renewal timing.
Microsoft DynamicsAccount ManagementClient relationship management