Dynamics 365 Business Central Team Manager, Support

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This position is available remotely in the United States or remotely in the following Canadian Provinces: Alberta, British Columbia, Manitoba, and Ontario.Full-TimeManager

Salary144,800 - 206,800 USD per year

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Job Details

Languages: Ability to communicate effectively in both spoken and written English
Experience: 5+ years of experience leading, managing and motivating a team; 5+ year Microsoft Dynamics NAV/Business Central experience
Required Skills: Microsoft DynamicsTeam management

Requirements

Have 5+ years of experience leading, managing, and motivating a team through stages of growth and learning.
Have 5+ years of Microsoft Dynamics NAV/Business Central experience, preferably in a support role.
Have experience in a consulting environment; player/coach experience is strongly preferred.
Bring comprehensive knowledge of core software, business processes, best practices, related technologies, enhancements, and industry trends.
Have knowledge of Microsoft Dynamics technologies in addition to ERP expertise.
A bachelor's degree in Business, Accounting, Information Technology, or a related field, or equivalent work experience, is preferred.
MB-800 Dynamics 365 Business Central Functional Consultant Associate credentials are preferred.
Demonstrate effective partnering across internal business groups, executive stakeholders, and execution partners.
Be able to influence, build agreement across groups, integrate differing opinions into cohesive strategy, and present recommendations to technical and non-technical audiences.
Be able to explain complex solutions, issues, and concepts clearly to technical and non-technical individuals.
Be able to manage multiple complex projects and priorities, identify issues proactively, and develop solutions.
Communicate effectively in spoken and written English.

Responsibilities

Manage team performance, coaching, mentoring, goals, and development plans.
Participate in resourcing decisions and monitor utilization and operational metrics.
Monitor client subscriptions and service plans, identify risks, and coordinate follow-up.
Oversee time entry, timesheet approvals, billing information, and proformas.
Coordinate team and client escalations, response plans, resources, and resolutions.
Oversee support-client onboarding, administration, resource assignments, and team handoffs.
Contribute to practice goals and initiatives to improve service quality, delivery consistency, capacity, automation, and efficiency.
Qualify opportunities, shape solution approaches, contribute to estimates and scope, and identify opportunities to expand client value.
Provide proactive project support and reactive break/fix support for Dynamics NAV and Business Central clients.
Design and test custom solutions and integrations, coordinate with development resources, and communicate with clients throughout the solution lifecycle.

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