Senior Director, Business Account Management
New
S
SoundStackAudio-as-a-Service
United StatesFull-TimeDirector
Salary not disclosed
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Job Details
- Required Skills
- Business DevelopmentAccount ManagementCustomer Success
Requirements
- Proven experience leading Business Account Management or Customer Success functions.
- Demonstrated ability to drive Net Revenue Retention (NRR) and identify expansion opportunities.
- Experience building scalable processes, playbooks, and reporting dashboards.
- Strong track record of managing executive-level relationships and strategic accounts.
- Ability to collaborate effectively across technical and commercial departments.
- Proven leadership and team-building experience.
- Experience conducting Executive Business Reviews (EBRs).
- Understanding of customer lifecycle, renewal strategies, and account health monitoring.
Responsibilities
- Serve as the primary business relationship owner for strategic customer accounts.
- Build trusted relationships with executive stakeholders and key decision makers.
- Develop long-term account strategies focused on retention, expansion, and customer success.
- Drive Net Revenue Retention (NRR) and identify cross-sell/upsell opportunities.
- Conduct Executive Business Reviews (EBRs) and monitor customer health/adoption.
- Design and establish the Business Account Management department, playbooks, and KPIs.
- Recruit, mentor, and lead a team of Business Account Managers.
- Partner with Technical Account Management, Sales, Product, and Marketplace Operations teams.
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