Senior Director, Business Account Management
New
J
JobgetherTechnology, SaaS
Based in the United StatesFull-TimeDirector
Salary not disclosed
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Job Details
- Required Skills
- Account ManagementCross-functional collaborationCustomer SuccessSaaS
Requirements
- Extensive experience in strategic account management, customer success, or business development leadership roles.
- Proven track record managing high-value customer relationships and executive-level partnerships.
- Experience driving customer retention, renewals, expansion, and recurring revenue growth.
- Demonstrated ability to identify and execute upsell, cross-sell, and growth opportunities.
- Strong leadership skills with experience building teams and mentoring talent.
- Ability to define operational frameworks, KPIs, dashboards, and reporting structures.
- Excellent communication and presentation skills with the ability to influence senior executives.
- Experience working in SaaS, technology platforms, or recurring revenue business models is preferred.
Responsibilities
- Own strategic customer relationships as the primary business contact for assigned accounts.
- Build trusted partnerships with executive stakeholders and key decision-makers.
- Develop and execute account strategies focused on customer retention, expansion, and adoption.
- Drive Net Revenue Retention (NRR) performance across the assigned customer portfolio.
- Design and implement the Business Account Management function, including engagement standards and reporting frameworks.
- Monitor customer health and lead renewal strategies in partnership with sales and finance.
- Recruit, mentor, and develop a high-performing account management team.
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