- Serve as the primary business relationship owner for strategic customer accounts.
- Develop and execute long-term strategies for account retention, expansion, and recurring revenue growth.
- Coordinate with Technical Account Management, Support, and Engineering to resolve issues and ensure seamless service.
- Lead Quarterly Business Reviews (QBRs) using data analytics to drive client insights and satisfaction.
- Deliver reporting on brand suitability, IAB content categories, and listener profiles.
- Collaborate with the marketing department to create custom marketing collateral and publisher materials.
- Maintain sales enablement repositories and AI knowledge bases with accurate positioning guides.
Data AnalysisAccount ManagementCustomer Success