- Serve as the primary business relationship owner for strategic customer accounts.
- Build trusted relationships with executive stakeholders and key decision makers.
- Develop long-term account strategies focused on retention, expansion, and customer success.
- Drive Net Revenue Retention (NRR) and identify cross-sell/upsell opportunities.
- Conduct Executive Business Reviews (EBRs) and monitor customer health/adoption.
- Design and establish the Business Account Management department, playbooks, and KPIs.
- Recruit, mentor, and lead a team of Business Account Managers.
- Partner with Technical Account Management, Sales, Product, and Marketplace Operations teams.
Business DevelopmentAccount ManagementCustomer Success