Coupa Change Management Lead
New
C
CrossCountry ConsultingProfessional Services
United StatesFull-TimeManager
Salary$140,000 - $190,000 per year + annual bonus + additional benefits
Apply NowOpens the employer's application page
Job Details
- Experience
- 6+ years
- Required Skills
- Project ManagementStakeholder managementChange Management
Requirements
- 6+ years of relevant experience in change management, consulting, or SaaS implementations
- Proven experience leading change management across multiple full-lifecycle Coupa or enterprise technology implementations
- Proven success delivering to large, complex, multi-stakeholder enterprise clients
- Track record of mentoring junior team members and building strong client relationships
- Proficiency in communication planning, stakeholder mapping, and training design
- Proven project management skills
- Ability to influence and manage senior and executive-level stakeholders
- Strong workshop facilitation and executive-level presentation skills
- Comfort with AI tools to enhance productivity and innovation
- Willingness to travel when required by clients during critical milestones, approximately 25–50%
Responsibilities
- Serve as a trusted advisor to clients, delivering change management support across the full Coupa suite (Procurement, Payables, Expenses, Asset Management)
- Lead change management discovery workshops, identify stakeholder impacts, and design appropriate interventions
- Create and execute change management strategies including communications, training, stakeholder engagement, and resistance management
- Develop and deliver communications and training materials, including job aids and instructor-led trainings
- Monitor user readiness and adoption, identifying gaps and recommending solutions
- Define and track success metrics, providing updates to project leadership and clients
- Mentor team members through coaching, regular ongoing feedback and annual performance reviews
- Contribute to developing and implementing firm-approved, AI-enabled solutions for clients
View Full Description & ApplyYou'll be redirected to the employer's site
