- Serve as a trusted advisor to clients, delivering change management support across the full Coupa suite (Procurement, Payables, Expenses, Asset Management)
- Lead change management discovery workshops, identify stakeholder impacts, and design appropriate interventions
- Create and execute change management strategies including communications, training, stakeholder engagement, and resistance management
- Develop and deliver communications and training materials, including job aids and instructor-led trainings
- Monitor user readiness and adoption, identifying gaps and recommending solutions
- Define and track success metrics, providing updates to project leadership and clients
- Mentor team members through coaching, regular ongoing feedback and annual performance reviews
- Contribute to developing and implementing firm-approved, AI-enabled solutions for clients
Project ManagementStakeholder managementChange Management