Gritter Francona

Gritter Francona specializes in health care, human resource management and IT solutions to government.

11-50 employees
Founded 2013
Information Services
Private Company

Remote-First Company

This company operates with a remote-first culture, allowing team members to work from anywhere.

Open Positions23

TexasUnited States. FloridaUnited States. Washington+4 more locationsFull-TimeVeterans AffairsPosted
  • Respond to technical issues escalated by customers.
  • Act as a liaison between operations, the client, and Engineering/Development teams.
  • Respond to end-user requests for assistance using existing manuals and scripted responses.
  • Effectively interact with customers to resolve issues.
  • Refer ongoing technical issues to the appropriate engineering support team.
  • Document and communicate workarounds and solutions clearly.
  • Manage multi-discipline triage calls.
AgileProblem SolvingCustomer service+3 more
Showing 1 of 23 positions

About Gritter Francona

Gritter Francona empowers government agencies, especially the VA, with specialized IT and business solutions. Founded by a Marine Corps veteran, we harness veteran talent to solve complex challenges. We have secured major contracts, including a $23.9 million VHA order and a $58 million VA contract. Our team of over 100 staff delivers mission-critical services, supporting healthcare, HR, and IT for those who serve. We are making a tangible impact on government efficiency and veteran support.

How We Work

You will join a remote-first team, working asynchronously across multiple states. We offer flexibility while fostering a collaborative environment. Our culture values your contributions and encourages continuous learning. Team members report a strong sense of community and support. We provide professional development trainings and reimburse certifications, investing in your growth. You will find a positive work-life balance and a family-like atmosphere.

Engineering at Gritter Francona

You will solve critical enterprise application and IT operations challenges for government clients. We work with tools like SharePoint, Microsoft Power Automate, and Rational Functional Tester to build robust solutions. Your work will involve managing application baselines with Dimensions CM and coordinating releases using ServiceNow. We implement IT service management processes and leverage tools like Jira and Power BI for project management and insights. You will ensure seamless deployments and operational transitions for vital systems, especially within the Veterans Benefits Administration. We aim to modernize government IT with innovative, secure, and efficient systems.

Why Join Us

  • Empower government missions, specifically supporting veterans' benefits and healthcare.
  • Work remotely from diverse locations, offering flexibility and work-life balance.
  • Contribute to a company that values and harnesses veteran skills and experience.
  • Engage with cutting-edge government IT projects, from cybersecurity to system integration.
  • Access professional development training and certification reimbursement for career growth.

Benefits & Perks

  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Short Term & Long Term Disability
  • Training & Development
  • Certification Reimbursement

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