Customer Success Manager, Publisher SaaS
New
W
WunderkindMarTech, AdTech
RemoteFull-TimeMiddle
Salary70,000 - 80,000 USD per year
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Job Details
- Experience
- 3-4 years
- Required Skills
- Project ManagementGoogle AnalyticsAccount ManagementCustomer Success
Requirements
- BA/BS degree plus experience related to digital media or digital advertising
- 3-4 years of direct experience in account management or customer success
- A deep understanding of the digital publisher ecosystem and/or experience working with digital publishers
- Demonstrated success in fast-paced and demanding tech or startup environments
- Detail-oriented with the ability to project manage, set priorities and stay organized when managing multiple client relationships
- Strong technical skills or the ability to quickly learn technical concepts
- Elite communication skills and EQ; you enjoy building relationships, overcoming push back and high touch client interaction
- Proactive and energetic attitude with the desire to be a key player on a results-oriented team
- Entrepreneurial spirit with a passion for the marketing technology space
- Proficient in Google Analytics, Adobe Analytics, and/or other analytics tools
Responsibilities
- Own the relationship and ultimate success of a dedicated segment of Wunderkind's enterprise and strategic publishing clients, including initial onboarding, campaign execution, optimization, and retention
- Develop a trusted advisor relationship with customer key stakeholders and executive sponsors to fully understand your customer’s business strategy and measurements for success
- Continuously think outside the box to generate new campaign ideas, tailored to the unique needs of your clients
- Service as customer advocate internally while effectively collaborating with internal, cross-functional teams including product management, sales, engineering, and design
- Ensure that customers derive maximum value from their investments in Wunderkind and fully leverage our entire suite of services
- Convey publisher feedback internally with product team to inform new monetization opportunities, tailored to the changing needs of your clients
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