Customer Success Manager
New
A
AidocHealthtech AI
Western United States, PST/MSTFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 4+ years
- Required Skills
- Project ManagementAgileData AnalysisStakeholder managementData analyticsCustomer SuccessSaaS
Requirements
- BSc in science, engineering, or a quantitative field (MSc preferred).
- 4+ years of experience in Customer Success, customer-facing analytics, project management, or similar roles.
- Experience in stakeholder management, building relationships, and leading customers at an executive level.
- Tech-savvy mindset with the ability to understand technical concepts and lead technical discussions.
- Strong critical thinking, problem-solving, and analytical capabilities.
- Excellent verbal and written communication skills in English.
- Ability to work in PST/MST time zones.
- Ability to travel up to 25%.
- Previous experience in a SaaS high-tech or startup company with an agile mentality is an advantage.
- Experience with data analytics is an advantage.
- Previous work with medical imaging and radiologists is an advantage.
- Research experience is an advantage.
Responsibilities
- Manage and grow customer relationships by identifying and engaging key stakeholders.
- Lead discussions with physicians at prestige medical centers to address pain points and enhance AI value.
- Coordinate with R&D teams to define next steps and drive project execution.
- Collaborate with technical teams to ensure smooth customer onboarding.
- Represent the customer perspective to internal Product, Data, and AI teams to drive product enhancements.
- Perform data analysis and present insights to customers to demonstrate solution value.
- Initiate and execute research initiatives.
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