Customer Success Manager
New
C
ChromaticDeveloper Tools
Remote | US or Canada; candidate should be located in the Eastern Time Zone within the US or Canada, Eastern Time ZoneFull-TimeMiddle
SalaryUS $110,000 - $160,000 OTE + equity
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Job Details
- Experience
- 3 - 6+ years
- Required Skills
- Data AnalysisFrontend DevelopmentCI/CDAccount ManagementCustomer SuccessSaaSHubSpot
Requirements
- 3-6+ years of direct customer management experience in Customer Success, Account Management, or a related role within a SaaS technology company.
- Demonstrated success managing large, complex Enterprise accounts including onboarding, renewals, expansions, and C-level engagement.
- Strong executive presence, communication, and relationship-building skills.
- Ability to advise senior engineering and product leaders.
- Strong foundational data analysis skills with the ability to interpret usage patterns and business metrics.
- Highly organized with the ability to manage competing priorities across multiple accounts.
- Curious, resourceful, and proactive mindset suitable for a fast-moving startup.
- Enthusiasm for developer tools and modern frontend engineering workflows.
- Experience working at a developer tools company (nice to have).
- Familiarity with frontend development workflows like pull requests, component libraries, and CI/CD (nice to have).
- Experience with Vitally, HubSpot, or similar tools (nice to have).
- Experience working remotely in a startup or small company environment (nice to have).
Responsibilities
- Own a high-value Enterprise book of business and maintain executive-level relationships across Engineering, Product, Design, and Procurement.
- Monitor accurate, real-time customer health, identify churn risk, and escalate signals early.
- Serve as a strategic advisor guiding customers through scalable adoption, best practices, and organizational rollout of Chromatic and Storybook.
- Conduct tailored business reviews and value assessments with senior stakeholders to reinforce ROI and identify expansion opportunities.
- Partner with Solutions Engineering, Sales, Product, and Engineering to ensure a unified customer experience.
- Act as a voice of the customer to influence product roadmap and strategy.
- Contribute to building scalable CS processes, playbooks, and best practices.
- Analyze usage patterns and business metrics to create account plans and drive account strategy.
- Maintain clear documentation of account activity and stakeholder relationships.
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