- Manage the implementation of TeamDynamix' IT Service Management and Project Portfolio Management tools for an assigned book of clients.
- Lead customers through all phases of project implementation, including planning, execution, monitoring, control, and effective project closure.
- Deliver high-quality, high-value consulting services to enable clients to realize the value of the solution, and provide end-user and administrative training as part of consulting engagements.
- Configure and test the solutions to ensure quality standards are met.
- Address and resolve challenging client issues.
- Manage project timelines and effectively handle multiple client assignments simultaneously.
- Provide prompt and accurate project status updates to management.
- Maintain complete client satisfaction throughout implementation projects.