Customer Contact Center Representative
New
V
Voya FinancialFinancial Services
New York, NY — Remote (Any Location), 7:30a to 10p Eastern Standard TimeFull-TimeEntry
Salary$41,600/year = $20/hour
Apply NowOpens the employer's application page
Job Details
- Experience
- 1+ year of customer service experience with a college degree, or 3+ years without.
- Required Skills
- Problem SolvingCustomer service
Requirements
- College degree with 1+ year of customer service experience, or high school diploma/GED with 3+ years of customer service experience.
- Strong learning agility and ability to adapt to new processes in a fast-paced, metric-driven environment.
- Proficiency with basic computer functions, including mouse, keyboard, and launching applications.
- Ability to navigate multiple systems simultaneously.
- Availability to work shifts within the Monday–Friday, 7:30am–10pm EST window.
- Reliable high-speed internet with a wired connection for remote work.
- Dedicated, quiet workspace free of disruption.
- Commitment to excellent attendance and quality work.
Responsibilities
- Build relationships with customers through inbound calls, educating them on retirement products including 401(k), 403(b), 457, and 401(a).
- Assist customers with plan design inquiries, balance transfers, account information, loan requests, and payments.
- Resolve customer issues effectively, striving for first-call resolution in a metric-driven environment.
- Navigate multiple systems simultaneously while troubleshooting customer accounts.
- Participate in monthly 1:1 coaching sessions, team huddles, and daily prep time.
- Maintain professional communication and provide an outstanding customer experience.
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