Customer Service Representative, Member Care
New
S
Sidecar HealthHealth Insurance
Transform healthcare in the United States, Eastern Standard Time (EST)Part-TimeEntry
Salary19 - 20 USD per hour
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Job Details
- Languages
- Bilingual in English and Spanish (preferred)
- Required Skills
- Problem SolvingCustomer serviceEmpathy
Requirements
- High school diploma or equivalent
- Adaptable and resilient in a fast-moving, ever-changing startup environment
- People-first communication skills with an empathetic approach
- Clear and confident written and spoken communication
- Detail-oriented problem solving ability
- Bilingual in English and Spanish (preferred)
- Experience in healthcare or insurance (preferred)
- Available for specific part-time shifts in EST timezone
Responsibilities
- Handle inbound calls and chat boxes from members regarding products and services
- Provide excellent customer service in a timely and positive manner
- Build rapport and maintain positive relationships with existing members to understand their needs
- Handle issues and complaints where appropriate
- Maintain policies and standard operation procedures
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