Contact Center Representative- Level 1
New
Based in United StatesFull-TimeEntry
Salary40,000 - 50,000 USD per year
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Job Details
- Experience
- 0–1 years of experience in banking, customer service, or contact center environments preferred
- Required Skills
- Microsoft ExcelCustomer serviceMicrosoft OfficePowerPoint
Requirements
- High school diploma or GED.
- 0–1 years of experience in banking, customer service, or contact center environments preferred.
- Experience with call center operations and online banking platforms.
- Strong verbal and written communication skills with excellent telephone etiquette.
- Exceptional customer service mindset with the ability to build trust and rapport.
- Strong analytical and problem-solving abilities.
- Ability to manage multiple tasks and systems efficiently.
- Proficiency in Microsoft Office applications including Word, Excel, and PowerPoint.
- Familiarity with online banking, mobile banking, and bill payment services.
- Ability to remain calm and professional when handling challenging customer interactions.
- Availability to work flexible schedules, including evenings and weekends.
- Spanish bilingual skills are considered an asset.
Responsibilities
- Deliver professional, courteous, and efficient customer service to internal and external clients.
- Respond to customer inquiries related to accounts, transactions, digital banking tools, ATM and debit card support, and available services.
- Protect customer information by following authentication procedures, privacy standards, and security protocols.
- Resolve customer concerns through active listening, problem-solving, and effective communication, escalating issues when necessary.
- Document complaints, requests, and interactions accurately according to established procedures.
- Complete account maintenance activities, customer requests, and transactions while following internal policies.
- Promote relevant products, services, and digital banking solutions based on customer needs.
- Maintain strong performance against contact center quality standards, service metrics, and productivity goals.
- Participate in coaching sessions, call reviews, and continuous improvement initiatives.
- Collaborate with internal teams and partners to ensure timely resolution of customer needs.
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