- Operate in a high-volume metrics-driven call center environment
- Be flexible with work schedule to support Call Center's needs
- Multitask and research information on multiple databases
- Enter data and talk to stakeholders simultaneously
- Conceptualize scenarios and communicate them effectively
- Work independently, interpreting and analyzing information from various sources
- Communicate effectively orally and in writing
- Listen actively to sensitive information
- Navigate national web-based tracking systems (SEVIS, Fee Payment)
- Analyze multifaceted issues relating to the SEVIS system
- Provide support to international stakeholders and academic institutions
- Utilize telephony systems, CRM, ticket tracker systems, and Microsoft Office Suite
Microsoft DynamicsCommunication SkillsAnalytical Skills+8 more