Insurance Call Center Representative
New
Remote within USA., Monday to Friday, 8am-5pm CSTFull-TimeMiddle
Salary31,800 - 54,600 USD per year
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Job Details
- Experience
- 2+ years
- Required Skills
- Customer service
Requirements
- High school diploma or equivalent (G.E.D.).
- 2+ years of experience in customer service, call center, or a high-volume client-facing environment.
- Strong communication skills (verbal and written) with the ability to explain information clearly and professionally.
- Proven ability to manage difficult conversations and de-escalate customer concerns.
- Strong attention to detail and organizational skills.
- Ability to multitask and navigate multiple systems efficiently.
- Comfortable working in a fast-paced, metrics-driven environment.
- Strong problem-solving and analytical skills.
- Ability to work independently and as part of a team.
- Adaptability and ability to quickly learn new systems and processes.
Responsibilities
- Handle inbound customer calls, providing timely and accurate responses to inquiries related to insurance and financial products.
- Assist clients with account servicing, including policy information, transactions, updates, and general inquiries.
- Research and resolve customer issues, ensuring a high level of service and timely follow-up.
- Accurately document all customer interactions, transactions, and resolutions in internal systems.
- Process customer requests such as account updates, documentation requests, and transaction-related activities in compliance with company policies and regulatory requirements.
- Meet or exceed established service level agreements (SLAs), quality standards, and performance metrics.
- Escalate complex or sensitive issues to the appropriate teams when necessary.
- Maintain a strong understanding of products, services, and regulatory guidelines.
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