Bilingual Call Center Representative
United StatesFull-TimeEntry
Salary27,200 - 38,900 USD per year
Apply NowOpens the employer's application page
Job Details
- Languages
- Spanish
- Experience
- 2 or more years
- Required Skills
- Problem SolvingCustomer serviceMicrosoft Office
Requirements
- 2 or more years of customer service experience in any industry.
- Knowledge of basic help desk software and computer software.
- Proficiency in Microsoft Office applications.
- Strong problem-solving skills.
- Excellent written and oral communication skills for professional client interaction.
- Ability to work effectively on a team.
- Ability to identify correct stakeholders to resolve inquiries.
Responsibilities
- Provide knowledgeable responses to basic client questions and elevate complex cases.
- Solve client problems, update account history, and follow up to confirm resolution.
- Adhere to client SLAs and meet production targets.
- Collaborate with team members, management, and clients to resolve inquiries.
- Cross-train new resources in customer service processes.
- Review and recommend changes to procedures and workflow to increase efficiency.
View Full Description & ApplyYou'll be redirected to the employer's site
