- Schedule new and returning cardiology patient appointments.
- Maintain provider schedules according to established guidelines and preferences.
- Ensure accuracy of patient demographics and appointment details.
- Reschedule appointments and manage cancellations as needed.
- Answer inbound calls in a professional and patient-centered manner.
- Address patient questions or route inquiries to appropriate departments.
- Maintain accurate documentation in EMR systems.
- Adhere to HIPAA and OSHA standards at all times.
Customer service