- Verify patient insurance eligibility for procedures and consultations
- Submit and track referral requests through pre-authorization channels
- Follow up weekly on pending referrals and communicate with external providers as needed
- Process and fax incoming/outgoing referral documentation
- Respond to referral-related calls and messages from the call center and clinic schedulers
- Manage email communications across multiple departments and document updates in EMR
- Work closely with team members in scheduling, billing, and the business office
- Participate in monthly bookkeeping meetings
- Provide general backup support to the Business Office
- Answer business office phone lines and assist with other tasks as assigned
Microsoft Excel