Contact Center Multi-Channel Specialist
New
P
Peak Credit UnionFinancial Services
Remote role open to candidates residing in Washington (WA) or Oregon (OR).Full-TimeMiddle
SalaryThe target hourly pay range for this position is $20.56 - $23.37. The full hourly pay range is $18.69- $28.04.
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Job Details
- Experience
- Minimum one (1) years' experience in a high-volume Contact Center environment.
- Required Skills
- Customer serviceActive listeningTechnical support
Requirements
- Minimum one (1) years' experience in a high-volume Contact Center environment.
- Proficiency in managing difficult customer interactions and resolving member issues effectively.
- Excellent active listening, questioning, and communication skills.
- Ability to cross-sell financial products and services.
- Capable of managing work under pressure and meeting established deadlines.
- Proactive attitude toward assisting members and co-workers.
- Technical aptitude to support online banking and digital service inquiries.
- Knowledge of credit union products, policies, and systems like Symitar preferred.
Responsibilities
- Engage with members across calls, chats, and secure messages to deliver professional service.
- Manage multiple, simultaneous interaction channels to handle transactions like withdrawals, loan payments, and wire transfers.
- Provide technical support and troubleshooting for online banking and digital services.
- Follow security protocols, including Member Identification Program (MIP) procedures, to ensure account safety.
- Identify sales opportunities and recommend relevant loan programs or financial products.
- Meet or exceed individual production and referral targets while adapting communication style to the channel.
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