Billing Manager
L
Luxury PresenceReal Estate SaaS
United StatesFull-TimeManager
Salary95,000 - 105,000 USD per year
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Job Details
- Experience
- 5–7 years
- Required Skills
- SalesforceSlackNotion
Requirements
- 5–7 years of experience in billing, accounts receivable, collections or a related function.
- Experience preferably in a SaaS or subscription business.
- Experience managing teams and driving accountability against service levels and performance expectations.
- Extremely detail-oriented with strong follow-through.
- Proven experience as a hands-on operator capable of working without close oversight.
- Strong critical thinking and judgment skills.
- Comfortable working across billing systems, spreadsheets, and reporting tools.
- Strong written and verbal communication skills.
Responsibilities
- Manage and develop teams responsible for customer billing support and billing QA.
- Set clear expectations, coach performance, and drive accountability.
- Build scalable processes, documentation, and playbooks that improve efficiency and consistency.
- Own the end-to-end order-to-cash billing process.
- Serve as the primary point of contact for our billing platform partner.
- Lead resolution of escalations and payment disputes (chargebacks).
- Own collections efforts, including overdue invoices, deactivations, and bad debt tracking.
- Build reporting that provides visibility into billing performance, collections, and client health.
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