- Manage and develop teams responsible for customer billing support and billing QA.
- Set clear expectations, coach performance, and drive accountability.
- Build scalable processes, documentation, and playbooks that improve efficiency and consistency.
- Own the end-to-end order-to-cash billing process.
- Serve as the primary point of contact for our billing platform partner.
- Lead resolution of escalations and payment disputes (chargebacks).
- Own collections efforts, including overdue invoices, deactivations, and bad debt tracking.
- Build reporting that provides visibility into billing performance, collections, and client health.
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