Medical Virtual Assistant
W
Winning AssistantsHealthcare
Philippines, 8:00 AM – 5:00 PM Mountain Time (MST)Full-TimeMiddle
Salary$5.00–$6.00 per hour (depending on experience)
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Job Details
- Languages
- English
- Experience
- 2 years
- Required Skills
- SalesforceSlack
Requirements
- Minimum 2 years of healthcare administrative or medical virtual assistant experience.
- Strong experience with patient scheduling, follow-up, and care coordination.
- Experience verifying insurance eligibility and benefits.
- Hands-on experience using EMR/EHR systems (NextGen Office preferred).
- Excellent English verbal and written communication skills with a clear speaking voice.
- Ability to work independently with a proactive, problem-solving mindset.
- Reliable high-speed internet (minimum 25 Mbps), noise-canceling headset, and working webcam.
- Must be able to provide an NBI Clearance and/or Local Police Clearance.
- Willingness to complete HIPAA training and maintain compliance.
Responsibilities
- Proactively contact patients to ensure completion of provider-ordered labs, imaging, referrals, and follow-up care.
- Monitor outstanding provider orders and maintain follow-up lists to prevent delays in patient care.
- Schedule, reschedule, and confirm appointments across multiple provider calendars.
- Verify patient insurance eligibility and benefits prior to appointments.
- Answer inbound patient calls and manage outbound calls for follow-ups and appointment reminders.
- Serve as the virtual front desk by assisting with inquiries and general medical office tasks.
- Maintain accurate clinical documentation and patient records within the EMR/EHR system.
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