Services Operations Specialist
A
AHEADIT Services
United StatesFull-TimeMiddle
Salary60,000 - 75,000 USD per year
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Job Details
- Languages
- English
- Experience
- 2-5 year(s)
- Required Skills
- SalesforceSharePointMicrosoft ExcelData entryPowerPoint
Requirements
- 2-5 years of work experience in a corporate setting.
- Proficiency with Microsoft Office products including Word, Excel, and PowerPoint.
- Proficiency with Microsoft collaboration tools including SharePoint and Teams.
- Mastery of the English language with excellent written communication skills.
- Strong attention to detail.
- Ability to work independently and manage multiple task types.
- Ability to effectively toggle between multiple projects.
- A sense of urgency in meeting deadlines.
- Eagerness to learn new concepts and skills.
- Experience with Salesforce (nice to have).
Responsibilities
- Draft, edit, and distribute client-facing scope documentation such as Proposals and Statements of Work with a focus on accuracy, quality, and speed.
- Balance and prioritize multiple internal and client deadlines to support the success of sales opportunities.
- Manage records, adjust pricing and hours, and process requests within Salesforce.
- Identify and evaluate risks for each opportunity and make informed decisions on approvals and mitigation strategies.
- Communicate key information, escalations, and exceptions to internal stakeholders throughout the sales campaign lifecycle.
- Oversee version management of client-facing documents to ensure accurate scope and pricing details.
- Identify, escalate, and drive the resolution of issues during the approval process by collaborating with cross-functional teams.
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