Renewals Specialist - MEA
S
SOCRadarCybersecurity
Location: Egypt / AlgeriaFull-TimeMiddle
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Languages
- Arabic, English
- Experience
- 4+ years
- Required Skills
- SalesforceAccount ManagementCRMCustomer SuccessHubSpot
Requirements
- Bachelor’s degree in Business, Marketing, or a related field.
- 4+ years of experience in renewals or sales in the MEA region.
- Fluent in Arabic and English.
- Proven track record of achieving sales targets through cross-selling and upselling.
- Strong understanding of customer service principles and practices.
- Proficiency in CRM software such as HubSpot or Salesforce.
- Ability to build client rapport and communicate effectively.
- Ability to work independently and collaboratively in a team environment.
Responsibilities
- Build and maintain strong, long-lasting relationships with existing clients in the MEA region.
- Serve as the primary point of contact for all client-related inquiries and issues.
- Regularly assess customer satisfaction through feedback calls, surveys, and in-person meetings.
- Identify opportunities for cross-selling and upselling additional products and services to existing clients.
- Monitor account performance and customer usage data to identify trends and growth opportunities.
- Collaborate with the sales, marketing, and customer support teams to ensure a cohesive approach.
View Full Description & ApplyYou'll be redirected to the employer's site
