Senior Digital Customer Success Program Manager
S
SpyCloudCybersecurity / SaaS
Location: Austin, Texas | RemoteFull-TimeSenior
Salary$92,000 – $120,000 (Base Salary), $105,800 – $138,000 (OTE)
Apply NowOpens the employer's application page
Job Details
- Experience
- 4–7 years
- Required Skills
- Artificial IntelligenceSalesforceAccount ManagementData analyticsCustomer SuccessSaaSHubSpotZendesk
Requirements
- 4–7 years of Customer Success experience.
- Experience with digital/tech-touch or scaled CS models.
- Experience working in a Software as a Service (SaaS) company.
- Proficiency in marketing or sales automation tools like Outreach or HubSpot.
- Strong analytical skills with ability to translate engagement metrics into program decisions.
- Demonstrated ability to build and iterate on playbooks.
- Strong oral and written communication skills.
- Organized, creative problem-solver capable of managing accounts while executing strategy.
- Interest in AI tools such as Claude and ChatGPT.
Responsibilities
- Design, launch, and iterate on a digital customer success engagement model including lifecycle stages and automation.
- Evolve the Outreach playbook and sequence library for the digital customer segment.
- Define and monitor capacity and utilization benchmarks for the digital segment.
- Manage renewal, adoption, and expansion outcomes for a defined book of accounts.
- Partner with CS Ops and RevOps to maintain reporting on program health and performance metrics.
- Monitor customer health signals across the segment and proactively intervene in risk scenarios.
- Articulate value propositions through customer presentations to drive growth and product adoption.
View Full Description & ApplyYou'll be redirected to the employer's site
