Senior Digital Customer Success Program Manager
S
SpyCloudCybersecurity
The job description mentions U.S.-Based and U.K.-Based benefits packages, implying eligibility in these locations.Full-TimeSenior
Salary$92,000 – $120,000 base salary with OTE $105,800 – $138,000
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Job Details
- Experience
- 4–7 years
- Required Skills
- SalesforceAccount ManagementData analyticsCustomer SuccessSaaSHubSpot
Requirements
- 4–7 years of Customer Success experience, preferably with tech-touch/digital-first models.
- Experience in a SaaS company.
- Proficiency with marketing/sales automation tools such as Outreach or HubSpot.
- Strong analytical skills with experience using utilization/capacity data and engagement metrics.
- Ability to operate as both a strategy builder and a hands-on account manager.
- Excellent oral and written communication skills tailored to various audiences.
- Self-starter capable of developing playbooks from scratch.
- Strong interest in AI tools like Claude and ChatGPT.
- Optional: Cybersecurity experience.
- Optional: Experience with Salesforce or Zendesk.
Responsibilities
- Design, launch, and iterate on the digital CS engagement model, including lifecycle stages and automation sequences.
- Manage the digital customer segment to own renewal, adoption, and expansion outcomes.
- Monitor customer health signals and intervene proactively where risk is flagged.
- Collaborate with CS Ops/RevOps to maintain program health reporting and performance metrics.
- Work with Enablement and Product Success to ensure content, sequences, and playbooks remain aligned with product needs.
- Serve as a named point of contact for a set of customers while building the broader program.
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