Senior Customer Success Manager
New
S
SpekitB2B SaaS
Fully remote-friendly for the right personFull-TimeSenior
Salary$120K - $127K; $120K – $127K • Offers Equity • $20K – $25K Commission
Apply NowOpens the employer's application page
Job Details
- Experience
- 4–8 years
- Required Skills
- Artificial IntelligenceSalesforceAccount ManagementCustomer Success
Requirements
- 4–8 years of experience in Customer Success, Account Management, or a strategic customer-facing role at a B2B SaaS company
- Proven track record of owning net revenue retention, renewal rates, expansion ARR, and churn prevention
- Proven ability to build relationships at the VP and C-suite level, particularly with Revenue, Enablement, or RevOps leaders
- Experience managing a portfolio of mid-market or enterprise accounts with ARR in the $30K–$200K+ range
- Comfort operating in a fast-moving startup environment
- Strong analytical instincts using data to identify risk and drive action
- Exceptional communication and facilitation skills
- Familiarity with the sales enablement, revenue intelligence, or digital adoption space
- Experience with Salesforce, Vitally, Gainsight, or similar CS tooling
- Experience with AI tools like Claude or ChatGPT
Responsibilities
- Own the post-implementation relationship for a portfolio of accounts — from adoption through renewal, expansion, and advocacy
- Drive adoption of Spekit across your customers' revenue teams, helping them embed deal rooms, AI Sidekick, and just-in-time enablement into their daily workflows
- Build deep, multi-threaded relationships with champions and economic buyers, including VP and C-level stakeholders in Revenue, Enablement, and Sales Operations
- Lead strategic business reviews that connect Spekit's impact to your customers' revenue goals, not just product usage metrics
- Act as the voice of the customer inside Spekit — partnering closely with Product, Engineering, Marketing, and Sales to ensure customer feedback shapes what we build and how we go to market
- Identify and develop customer advocates for case studies, speaking opportunities, and peer references
- Proactively monitor account health using data — surfacing churn risk early and building mitigation plans before things escalate
- Manage escalations with urgency, ownership, and transparency
- Collaborate with Sales to identify and close expansion opportunities in your portfolio
- Maintain deep product expertise and help customers apply new platform capabilities to their use cases
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