- Serve as primary point of contact for day-to-day payment issues.
- Document existing and new processes across payment platforms.
- Maintain standard operating procedures for payment partner relationships.
- Support onboarding, setup, and maintenance of merchant accounts and gateways.
- Act as a payments subject matter expert for internal teams.
- Manage operational escalations across payment rails.
- Support documentation and communication of payment-related policies.
- Maintain awareness of compliance considerations including Nacha and PCI.
- Identify recurring issues and implement preventive controls.
- Investigate, track, and reconcile disputed transactions.
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