- Own the post-implementation relationship for a portfolio of accounts — from adoption through renewal, expansion, and advocacy
- Drive adoption of Spekit across your customers' revenue teams, helping them embed deal rooms, AI Sidekick, and just-in-time enablement into their daily workflows
- Build deep, multi-threaded relationships with champions and economic buyers, including VP and C-level stakeholders in Revenue, Enablement, and Sales Operations
- Lead strategic business reviews that connect Spekit's impact to your customers' revenue goals, not just product usage metrics
- Act as the voice of the customer inside Spekit — partnering closely with Product, Engineering, Marketing, and Sales to ensure customer feedback shapes what we build and how we go to market
- Identify and develop customer advocates for case studies, speaking opportunities, and peer references
- Proactively monitor account health using data — surfacing churn risk early and building mitigation plans before things escalate
- Manage escalations with urgency, ownership, and transparency
- Collaborate with Sales to identify and close expansion opportunities in your portfolio
- Maintain deep product expertise and help customers apply new platform capabilities to their use cases
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