- Own the post-implementation relationship for a portfolio of accounts from adoption through renewal, expansion, and advocacy.
- Drive adoption of Spekit across customers' revenue teams by embedding tools into daily workflows.
- Build deep, multi-threaded relationships with champions and economic buyers, including VP and C-level stakeholders.
- Lead strategic business reviews that connect product impact to customers' revenue goals.
- Act as the voice of the customer inside the company by partnering with Product, Engineering, Marketing, and Sales.
- Identify and develop customer advocates for case studies, speaking opportunities, and peer references.
- Proactively monitor account health using data to surface churn risk and build mitigation plans.
- Manage escalations with urgency and cross-functional transparency.
- Collaborate with Sales to identify and close expansion opportunities.
- Maintain deep product expertise and help customers apply new capabilities to their use cases.
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