Immediate Response Team Specialist
New
P
Pyramid HealthcareBehavioral Healthcare
Location: Altoona, PA; Job Location Type: RemoteFull-TimeMiddle
Salary$44,000/year
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Job Details
- Experience
- At least 1 years
- Required Skills
- Microsoft ExcelCustomer serviceMicrosoft OfficeMarketingPowerPoint
Requirements
- Bachelor Degree in a related field.
- At least 1 year of experience in the substance abuse and mental health field.
- Knowledge of substance abuse and mental health diagnosis and treatment continuum.
- Proficiency in assessment and admission software/databases.
- Working knowledge of Microsoft Office suite including Word, Excel, PowerPoint, and Outlook.
- Working knowledge of SmartSheets.
- Understanding of sales and marketing techniques in the treatment provider industry.
- Ability to communicate effectively with diverse backgrounds.
- Strong time-management and organizational skills.
- Ability to react appropriately in crisis situations.
Responsibilities
- Provide customer service to clients seeking treatment at out-of-network facilities.
- Answer inbound phone calls and manage inbound referrals from the National Marketing Team.
- Source new referrals through follow-ups with internal and external treatment providers.
- Identify and register appropriate new clients while completing outbound engagement calls.
- Communicate client clinical files to Silver-Line Program Directors.
- Refer clients to higher levels of care outside the clinical continuum.
- Maintain correspondence with clients in recovery and guide them through treatment options.
- Meet census quotas and collection goals.
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