Maxcess International

Maxcess helps the web handling industry maximize productivity with convenient access to innovative products and services worldwide.

501-1000 employees

Founded 1989

Industrial Automation

Private Company

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Industrial Automation Machinery Manufacturing Industrial Engineering

Open Positions2

CamasWA; Hybrid office / work from home opportunityFull-TimeManufacturingPosted

Customer Service Representative

Support the management of customer relationships through direct communications via phone, email, letter, fax, and occasional public interaction.
Establish and maintain customer records and contact information.
Process inquiries and sales orders for product quotes (duplicate and new units).
Perform daily quote follow-ups, provide status updates, and manage quote closures.
Expedite and communicate status inquiries on unit/part quotes and sales orders.
Communicate product applications, features, and benefits to customers.
Support after-sales inquiries regarding parts, service, repairs, warranty, policy, and commercial issues.
Work collaboratively with Sales, Planning, Product Management, Supply Chain, Engineering, and Operations teams.

Data AnalysisCustomer serviceRelationship management

Showing 1 of 2 positions

About Maxcess International

Maxcess International is a global pioneer in web handling and converting applications, offering innovative solutions that drive productivity and efficiency for diverse industries. They bring together leading brands like Webex, Fife, Tidland, MAGPOWR, and RotoMetrics to provide end-to-end solutions, from unwinding to rewinding, with a focus on quality control. With eight brands, 30 manufacturing sites, and 20,000 customers across 90 countries, Maxcess stands as the largest global player in its industry segment. Their comprehensive portfolio includes precision rolls, shafts, chucks, tension controls, web guiding solutions, slitting systems, and rotary dies. Maxcess helps customers in various sectors, including packaging, medical, and label production, optimize their production lines and reduce waste.

How We Work

Maxcess International emphasizes a "think global, act local" approach. While some employees describe the culture as having a good group of people, others have noted a strictness with schedules and an "old-fashioned" approach. The company strives to foster an environment where employees can learn and grow. They are committed to diversity and inclusion, encouraging all qualified candidates to apply. The work environment can be fast-paced, with some roles requiring significant travel to customer locations. A hybrid working schedule has been mentioned as a positive aspect by some employees.

Why Join Us

You will contribute to a company that is a global leader in web handling, serving 20,000 customers in 90 countries.
You will work with a comprehensive portfolio of innovative products across renowned brands.
You will have opportunities to work with diverse industries and develop solutions for unique customer needs.
You will be part of a company that values continuous optimization and an end-to-end philosophy.

Benefits & Perks

Health, vision, and dental insurance.
401k match.
Opportunities for overtime.

Tech Stack

analyticsmobileframeworkwidgetscmsweb_server

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