- Act as the face of RotoMetrics to customers
- Provide best-in-class customer service to internal and external customers, by managing the needs of the customer through all channels
- Recommend best product based on customers’ business application and technical requirements
- Configure quotes and orders to customer specification within 2-4 hours of receipt
- Thoroughly communicate directly with customers, to ensure quote/order accuracy
- Collaborate efficiently with supporting departments, to provide accurate products to customers, meet customers’ delivery time requirements, manage complaints and returns, and ensure timely invoice payments
- Educate customers about terminology and product offerings, to improve customer satisfaction
- Tactfully enforce company policies to external customers (customer-incurred fees, units on hold limits, etc)
- Proactively ensure that customer-specific requirements are documented and current
- Identify trends in customer satisfaction and dissatisfaction, and communicate with management and field sales (Technical Sales Managers) as needed
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