Customer Service Representative
New
M
MaxcessManufacturing
Camas, WA; Hybrid office / work from home opportunityFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 3 - 5 years
- Required Skills
- Data AnalysisCustomer serviceRelationship management
Requirements
- Associate degree with 3 - 5 years of Customer Service experience OR GED/high school diploma with equivalent industry experience.
- Proficient in standard Windows-based applications.
- Strong verbal and written communication skills.
- Ability to prioritize multiple responsibilities and handle pressure.
- Detail-oriented with high ethical standards.
- Ability to work in team and individual environments without supervision.
- Collaborative approach to working across functions.
- Knowledge of Epicor ERP system (preferred).
- Ability to perform calculations involving discounts, proportions, percentages, and basic algebra/geometry.
Responsibilities
- Support the management of customer relationships through direct communications via phone, email, letter, fax, and occasional public interaction.
- Establish and maintain customer records and contact information.
- Process inquiries and sales orders for product quotes (duplicate and new units).
- Perform daily quote follow-ups, provide status updates, and manage quote closures.
- Expedite and communicate status inquiries on unit/part quotes and sales orders.
- Communicate product applications, features, and benefits to customers.
- Support after-sales inquiries regarding parts, service, repairs, warranty, policy, and commercial issues.
- Work collaboratively with Sales, Planning, Product Management, Supply Chain, Engineering, and Operations teams.
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