Outreach Specialist
New
N
Nest HealthHealthcare
Remote USFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 2-5 years
- Required Skills
- SalesforceMicrosoft ExcelCustomer serviceEmpathyActive listeningCRM
Requirements
- 2-5 years of related experience in a telephonic sales, outreach and engagement, or customer service role.
- Proficiency in the use of Excel and/or CRM tools like Salesforce.
- Demonstrated experience working independently and successfully to hit ambitious sales targets.
- Experience working in outreach, organizing, or coordinated campaigning.
- Excellent active listening skills and ability to demonstrate empathy with people.
- Strong collaborative skills and the ability to function effectively as a team player.
- Entrepreneurial mindset with creative problem-solving abilities.
- Bachelor’s degree or equivalent experience (preferred).
- Experience in healthcare and/or working with Medicaid populations (preferred).
- Bilingual skills (especially Spanish) (preferred).
- Flexibility to work extended hours to accomplish business goals.
- Ability to educate and encourage vaccination against COVID-19.
Responsibilities
- Conduct high call volume, telephonic and text outreach to eligible families to schedule and ensure completion of initial visits with the clinical team.
- Manage eligibility lists using the CRM tool to meet daily, weekly, and monthly scheduling and completion targets.
- Identify and execute innovative activation strategies to drive families to select Nest as their primary care provider.
- Build, refine, and leverage reporting and dashboards to prioritize outreach modalities and improve engagement algorithms.
- Participate in the development of messaging, conversation guides, and FAQs to improve outreach effectiveness.
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